Did you know that most consumer disputes resolve without a lawsuit or arbitration? That is why it’s so important to have an effective dispute resolution process in place for your company.
If you don’t, then you could be missing out on valuable opportunities. Further, you might be wasting time and money resolving avoidable issues.
So let’s take a look at how you can resolve consumer disputes and avoid future ones occurring.
What Is an Account Information Dispute?
Account information disputed tends to get raised when there is false information about someone. For example, suppose someone applied online for credit. But a mark on their credit file wasn’t removed when it should have been.
The victim may want to file a complaint against the lender. In turn, they must provide proof of identity and payment records.
Once they have these documents, the creditor reviews them. From which, they can decide if they want to approve the loan request based upon its criteria.
Why Do Consumers Dispute Transactions?
One of the many reasons why consumers dispute transactions is fraud. Fraudulent charges include unauthorized purchases from third-party websites or retail stores.
Another common reason people dispute transactions is due to billing errors. Sometimes, a customer will agree to pay for something.
But what they receive isn’t what the customer thought they purchased. Other times, customers believe that they paid more than they agreed to pay.
How to Resolve Consumer Disputes?
Make sure all contact details are up to date. Also, ensure that any emails sent to your business get signed off. These should be using “From” addresses that match those used in other correspondence.
Keep records of every communication between yourself and the customer. These might include email exchanges, phone calls, letters, or faxes. They also need keeping for six months after resolution.
Prepare to answer questions about the dispute. Customers often ask how long it takes to resolve a problem. They also ask what happens next, and what documentation needs submitting.
A good rule of thumb is to always tell the truth, no matter how bad things look. Don’t give false promises. Your reputation depends on it.
Always follow through. Even if you think the situation is hopeless. It’s vital to try to get everything sorted out before giving up completely.
There’s nothing worse than losing a customer forever because you didn’t do enough to help them.
What if Consumer Disputes After Resolution?
Suppose a consumer decides after receiving services that they aren’t happy. They may feel compelled to contact the business again.
Ensure that you have documented all communications between yourself and the client. Also, keep records of any correspondence sent back and forth about the issue at hand. These records will help you prove that you handled the situation in the right way.
Resolve Consumer Disputes ASAP
It’s vital to resolve any consumer disputes as soon as possible, for everyone’s sake. It’s not a pleasant experience, but dragging it out longer makes it much worse for all.