What Do ITIL Certified Experts Do?

Having an Information Technology Infrastructure Library (ITIL) certification is the first step in the IT service management (ITSM) landscape. Whether you want to land a job, secure a promotion, or advance your career to the next level in service management, ITIL certifications are an endorsement of your knowledge and expertise in service management best practices. Thus, ITIL certified professionals are in high demand by organizations keen on business transformation and change management.

As a wannabe ITIL expert, start with ITIL training at a partner institute. Learn the terminologies, skills and valuable practices of service management.

What is ITIL certification

The ITIL is a framework designed to enshrine approaches in ITSM that align IT services with business goals. ITIL certification is a premier certification in the IT industry, developed as a set of best practices in IT service management. Certified professionals help organizations manage risk, enhance productivity, and build an agile IT environment.

As a global IT framework for service management and delivery, ITIL embodies a set of best practices, tasks and guidance for delivering quality services. The framework is administered , which conducts ITIL accreditation through partner training and examination institutes or ITIL Accredited Training Organizations (ATOs). The end goal is to train the ITIL expert to deliver and continually improve services along the IT service lifecycle and demonstration compliance.

ITIL offers a series of professional certifications to endorse an individual’s expertise in the ITIL set of best practices.

Benefits of ITIL training

As a set of practices that imparts guidance for ITSM, the ultimate objective of ITIL is to improve the business service. 

It offers many advantages to businesses:

  • Aligns IT with business goals
  • Improves service delivery mechanism
  • Ensures greater customer satisfaction
  • Reduces costs 
  • Provides better utilization of resources
  • Improved efficiency in terms of cost and time
  • Transparency of resource management
  • Risk management of service disruption 
  • Change management
  • Stable development environment
  • Better alignment within the business 
  • Has a direct impact on an organization’s revenue
  • Enables process implementation and improvements
  • Standardization of processes
  • Better facilitate service management in the business 
  • Support common Incident Management process.

What does this mean?

The benefits accruing to an organization demonstrate that ITIL certifications hold considerable value for both certified experts and employers. The benefits to certified experts providing actionable ideas to the organization are many.

An ITIL certification can benefit the learner in the following ways: 

  • Earn a certification that strengthens product knowledge
  • Develops specific knowledge and expertise
  • Speeds up professional development
  • Increases earning potential
  • Enhances productivity
  • Improves credibility
  • Helps you become a solutions-oriented professional
  • Makes your skills more marketable
  • Pursuit of ITIL intermediate and advanced certifications improves the ability to compete in the job market
  • Helps to qualify for specific roles in an organization
  • Provides the ability to directly address specific issues, projects, or activities
  • Personal development

Thus, earning intermediate and advanced ITIL certifications is valuable to the professional who wants to get ahead in his chosen career.

What do ITIL Certified Experts Do

Not all wannabe ITIL professionals can achieve the ITIL Expert level. That does not mean you cannot be an achiever or a leader in service management with a single or Foundational certification. The various tiers of ITIL certification only take you higher up the ladder of IT service management and combine with work experience to make you certified experts in ITSM.

The ITIL 4 Foundation certification launches the ITIL framework to the candidate and helps him understand the IT service management lifecycle. The ITIL 4 Foundation certified expert can view the service operating model with the prism of the ITIL framework of knowledge and work towards continuous improvement of IT in service and product deliveries. The ITIL 4 Foundation certified professional works towards value creation and service relationships using key ITIL practices and ITIL service value system (SVS).

The ITIL Practitioner certified professional explains the implementation of the ITIL framework to support business goals and change management. The individual adopts, adapts and applies ITIL concepts in the organization.

ITIL Intermediate certified individuals work toward Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement in the service management lifecycle. In the process, he/she implements Service Capability in Operational Support and Analysis, Planning, Protection and Optimization, Release, Control and Validation and Service Offerings and Agreements. As this is supplemented with a minimum of two years of IT service management experience, the ITIL4 Intermediate certified professional steers the organization forward along the ITSM path.

The ITIL Expert certified individual implements ITIL processes and practices and improves services by managing business risk and service disruptions establishing efficient systems to manage services, and supporting change management while ensuring a stable service environment.

The ITIL Master certified expert applies the ITIL framework in real-world situations. Some of the responsibilities include submitting proposals for service improvement, implementing ITIL principles to the organization’s business problems, and working proactively to impact the business service line.

As this also includes at least five years of ITIL experience in a managerial or leadership role, the ITIL Master is considered the ultimate authority in ITSM practices and their application in organizational processes and problems.

Ultimately, the ITIL certified experts design, implement and guarantee continuous service improvement to the ITSM processes according to the ITIL best practices framework. They ensure that the service management processes are tracked and measured against emerging technologies to achieve productivity and efficiency. They design, enhance and install additional applications of the ITSM Solutions and integrate ITSM with both internal and external tools. It includes utilizing development environments for the maintenance of change controls, upgrades, and other maintenance activities. The ITIL certified experts also develop system integrations, streamline ITSM processes, better systems performance and optimize resource utilization.


ITIL certified experts build the foundations for an organization to implement the IRSM framework and carry forward business values that align with IT services. They set standards, develop goals, and create the roadmap for an efficient and workable service management approach.

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